I blogged a few weeks ago about customer service during the recession. That post his here.
Today I stopped by Sport Check to get some shoes and then went to Best Buy to get some blank CDs ( have a tonne of new music to burn).
Sport Check was fine, except for the fact that I never saw a single salesperson in the shoe section. Which is too bad because I saw two customers leave. I was able to find the shoes I was looking for in an area where there were boxes so I could try on a few pairs and figure it out for myself. I consider myself lucky.
Best Buy was a total joke. The shelves were a total mess and a good number of the things I was looking at had no prices on or around them. I wish I could have taken a picture. Perhaps they only care about the big items like computers and TVs but aren't the small things very high margin? How can somebody buy something that has no price on it?
The problem of no prices was especially bad while I was waiting, with about five other people for ten minutes, for one of the two cash registers to free up. This is where they are supposed to get you with the impulse buys... but there were no prices on a bunch of the items.
To me it just seems sloppy and makes it look like you don't care. And if you don't care, why should I?
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